Published On: Wed, Apr 25th, 2012

Quality and Development

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Have we ever wondered why the highways and roads in developed countries like the US, UK, Japan, and Australia are so good while they are plagued with potholes in our country? A new road that is built today is often filled with potholes and susceptible to damages a few months after a carefully-planned ceremony.  Not to mention that most of the farm roads are not even suitable for plying automobiles often soon after such a conspicuous ceremony. The answer, I think, lies in the quality of roads that we build, not discounting the impact of the difficult terrains, resource constraints, and the harsh weather conditions that our roads are subjected to. I think we can learn a great deal on quality from the Japanese. When we think of quality, we think of Toyota, we think of Sony, we think of the Japanese. How did they do it? Did it just happen or did they meticulously plan for it? Here is the story:

Soon after the destruction of Japan by heavy bombardments during the 2nd World War, Japan began its reconstruction efforts, and as part of these, the Japanese government sought an expert to teach statistical control to them. The consultant they choose to do that was William Deming, an American statistician, engineer, scientist and professor.  He was brought in to train hundreds of engineers, managers, and scholars in statistical process control and concepts of quality. He also conducted sessions for top business leaders. Among them were co-founder and chief executive officer of Sony Corporation, Akio Morita, and many other industry luminaries. His quality control techniques applied by the Japanese industry leaders, engineers, managers and entrepreneurs led to Japan experiencing, until then unheard-of levels of quality and productivity that created new international markets for Japanese products. This ultimately led to Japan, a small country in the Far East, becoming an economic giant among the nations that we today know of.  Deming’s central message to the Japanese was that improving quality would reduce expenses while increasing productivity and market share in the international markets. His famous 14 points of key principles which is credited to have led to total quality management (TQM) and six sigma worked miracles for the Japanese industry and later other nations.

Among his 14 points is one that is pertinent to improving quality of our highways and roads. He prescribed “ending the practice of awarding business on the basis of a price tag. Instead, minimize total cost”. If the long-run incremental cost is going to be higher even if the current price tag is low now, we must consider it of higher cost than the one with higher costs now. I think this is the key for Bhutan. We often mistake that engineers alone can improve quality. Engineers have a lot to do with improving quality but procurement processes, management techniques, and the ownership that the implementers bring into the work are not less important. Bhutan government’s revised procurement manual requires acquisition of goods and services based on the “lowest evaluated bid” and “not the lowest bid”. But in most organizations, this is not always adhered to and the excuse often is that RAA and the ACC would come after them. The pertinent question to ask here is, if they were my own business, would you do it this way? If the answer is a resounding yes, then we have to do it. Often the project implementers know that the prices quoted by the bidders are too low to have a quality product, but the implementers still award the work to the lowest bidder knowing full well that the bidder will fail to deliver a good product. How can we have quality infrastructures if the bidders whose purpose is to make money have to compromise on the quality by using inferior construction materials, employing poorly-skilled labor force, and keeping the poorly-paid government monitoring officials to accept their poor quality product at the end? I think the project has begun to fail the moment the work order is issued to the lowest bidder and we can guarantee that happiness will only be as elusive as the emperor’s new clothes.

Japan started Deming Prize for quality, the highest and the most prestigious recognition on TQM in the world, and their disciplined adherence to quality put them on the correct foundation. For us to start on a sound footing, I think we have to first have the basics correct, and the basics correct means ensuring that there is quality parameters in all of our public infrastructure projects and not just the lowest price tag. Without quality control at the centre of our development, wouldn’t our quest for GNH be a far cry in the wilderness?

About the Author

- A reporters newspaper. Breaking News, Investigations, Analysis, Opinion, Business, Politics, Economy, GNH, Democracy, Gewogs, Dzongkhags, South Asia, World, Bhutan

Displaying 9 Comments
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  1. Samden Drup Matsug says:

    Well researched and presented. Our decision makers and the ogvernment is general like the so call “lowest quote” fully knowing that the contractor cannot deliver the quality that we have in our mind. Our leaders love to have it immediately with grand ceremony. We don’t have to do a research to list which projects are carried out in similar manner. No where in the world an airport is completed within one year and flight on schedule. I can prophetically say that the cost of maintaining the domestic airports will over shoot the initial cost. Things are getting wild so is our leaders.

    • Sunmoom says:

      I fully agree with the author. In addition to what you have mentioned, contractors do not follow the quality assurance procedures, partly our responsible authorities are to be held accountable for not monitoring as per the terms and conditions.

      We expect more of such article, which makes sense and contribute in the development porcess.

    • sangyel says:

      Hi ! it is a timely advice to the nation. let us contribute for our national building. let us not blame any one for these mistakes, rather let us learn from our mistake and think from wider perspectives.i feel it happened because of our narrow view soooooooooooooooooooo
      sangyel 
      ACT

  2. CHOEGYEL says:

    Ha ha guys, Japnese plan projects for 10 months and finished work in one month lo.
    But here we plan for 1 month and work for 10 months.
    The blam go to:
    1. High official for changing many design during the excution, they have cow dung in theri head and think every thing can be done like signing a paper on their executive table.
    2. No sufficient time is given for any project, be it construction, research, etc.
    3. There is no trust from high ups to the actual palners and implementars.
    4. Lastly this is what we have, and start blam game to one another mosh la?

  3. tingting says:

    well the biggest mistake we have made is to give the responsibility of so much of our national infrastructure to the people in the MOWHS. That ministry has had many names but the people, and their attitudes, have always remained the same. there are too many people, too many among them crooks, especially at the lower level, and some at the upper level. And the head has always been been floating in deep water unable to give any direction. This has been the case minister after minister after minister. We have a finance minster running the show today. before that we had an agriculture guy. and before that a communication guy. 

  4. Sonam says:

    Let us not dream to become like japanese. It is a simple fact when we cannot even grow our own food and build our own homes? How can we construct japanese-standard roads? First let us grow our own food and build our own homes.

  5. Dungpa says:

    “A journey of thousand miles begins with a single step” . I support the author.

  6. dorji says:

    Reasons for poor road conditions in Bhutan: 1. Contrators keen on profit maximization (once the road is handed over, they wash their hands off their work) 2. Road Engineers not able to monitor road building – because most of them are getting kickbacks from contractors – laptops, bura ghos, shoes, Flat TVs, paid Bangkok holidays and some even cash. Once you are in pocket of a contractor, you can’t make the contractor maintain quality or do the work in proper manner. After the procurement officers of Ministry of Health, the richest government workers are Department of Road field engineers. 3. Roadside quarries are destroying the roads, not to mention heavy trucks carrying boulders from roadside quarries completely breaking down the existing roads. 4. Lastly, our road budget is huge…but still low compared to developed countries. 1 km = Nu. 1 crore maximum in Bhutan while in UK 1 km = Nu 8-12 crore.

  7. jigme says:

    namey sa mey kadrinche, TQM ehh got to do some research on that now.
    Can some one tell me about the author. his good name and his work? kadrinche

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